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Anyone else getting Sync Error in Q for Mac?

SleepyTime

This morning I started getting a sync error, with the error text of "categories upload: requests (5) don't match responses (0) (QCS-0500) An internal problem has occurred while processing your request [RequestId = null]. Please try after some time.". Been that way for a few hours now.

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Quicken Jasmine

Hello @SleepyTime,

Are you still receiving this error?

Let me know!

SleepyTime

It persisted all day yesterday. This morning I decided to try resetting my cloud sync, which fixed it. I suspect there is some kind of sync bug when you merge categories (which both had items in them), which is what I did 2 days ago.

athuddriver

DO NOT DELETE CATEGORIES OR ELSE YOU GET THIS ERROR!

A few days ago I was doing a cleaning of unused categories and combining things up a bit. I started getting this error but didn't connect the dots.

Today I figured out I was getting this error after deleting unused categories. Test and retested my theory with a solid backup. First, I deleted an empty category and did a sync…got the error. Restored from backup and had to do a re-sync of the data file to the cloud and error went away. Repeated a few times with same results. Didn't matter if the category was "hidden" or not got that error.

So, it appears that there is a disconnect between the Quicken cloud and your MAC file. My best guess is that the deleted categories on the MAC aren't updated as deleted on the Quicken cloud side of things. By extension (not tested by me) I would be cautious of changing things like tags and such too.

athuddriver

https://community.quicken.com/discussion/comment/20456988#Comment_20456988

I tried resetting the cloud sync but that didn't work for me. See previous message.

Amy Greenblatt

https://community.quicken.com/discussion/comment/20456969#Comment_20456969

I'm getting this error too, and it mentions categories. I had done some deletions of unused categories.

ChrisA

I've been getting this error as well after combining categories, but none were deleted.

Quicken Jasmine

Hello All,

We have forwarded this issue to the proper channels so that this can be further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

wolfgangblumel

https://community.quicken.com/discussion/comment/20456988#Comment_20456988

Thanks for your suggestion. Tried your trick just now and it fixed the cloud sync issue re. merged categories ✨

Quicken Jasmine

Hello All,

I am happy to hear that some of you have been able to resolve the issue. Is anyone still experiencing this sync error?

Thanks!

lbsunbum

I edited and deleted some categories and received this message for @ two days. I reset my cloud data and I no longer receive the sync error message.😀

Quicken Jasmine

Hello @lbsunbum,

Thank you for coming back to update us!

I am happy to hear that the issue has been resolved for you!

nomadintrovert

I can also confirm getting this error, for which I think the culprit is category modification. I'm sending an error log to Quicken for review. For those who have resolved things on their end, what helped you?

At most, I created a few new categories and subcategories, moved a couple of subcategories, and deleted ones I'll never use.

Leib

How do you "reset the cloud sync?"

Quicken Jasmine

Hello @Leib,

You can reset your cloud data by following the instructions below. Doing so does not affect your data file nor other Cloud Accounts (if applicable). It is recommended to save a backup before proceeding.

Navigate to the Quicken dropdown menu
Preferences...
Mobile, Web & Alerts
Use the toggle button on the left to turn Sync OFF
Click Disable Sync
Navigate to Connected Services
Click Reset (click Reset again on the pop-up box)
Once the Reset completes, navigate back to Mobile, Web & Alerts
Use the toggle button on the left to turn Sync ON
Click Enable Sync

Once that is done, go back to Mobile, Web & Alerts to select/deselect the accounts as desired and see if the issue still persists.

I hope this helps!