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R59.10 - "Update Failed to Install"

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This discussion was created from comments split from: Offered 59.10 This Morning.

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tcschung

Tried to install new R59.10 today but kept on getting "the update failed to install" message.

Quicken Anja

Hello @tcschung,

If you haven't already, I suggest you try downloading and installing version R59.10 via the Manual Patch found in this support article instead.

I hope this helps!

Rich D

I have tried the R59.10 manual patch and it still fails.

Rich Davidson

Quicken Anja

Thank you for following up, though I'm sorry to hear that the issue still persists.

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

Let us know how it goes!

Rich D

I tried all of your suggestions and it still fails to update.

I also retried the manual update and it failed also. I am only getting to extracting files when it fails.

Quicken Anja

Thank you for your response.

Unfortunately, since the previous steps provided have failed thus far, at this point, we recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.