New Categories Not Seen in Reports and Other Weird Things
I have been doing some clean up and adding some categories and strange things are happening.
Version 7.9.1 (Build 709.54540.100), macOS 15.0.1
1. I mentioned this in another post but deleting a category causes a MESS. It causes a "(QCS-0500) An internal problem has occurred…" that requires restoring from a previous back up to fix and to re-sync with the Quicken cloud. This is annoying as heck because even if an unwanted category is hidden, they will be in the list of categories you have to select/deselect from when setting up a report.
2. The next thing I've found is that I can add new categories but they will not be seen in reports even when it appears they are selected for that report. You can't add them to a current report nor can you get them in a clean/new report.
3. I have a couple older categories that I can see in the category selection process of a report but when selected are not in the report. I'm not aware of when this problem may have occurred.
Comments
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Seeing similar issue after merging categories. Just happened in the last day or so.
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Hello @athuddriver and @mtmurdock,
If you are getting a QCS-0500 error and it persists for longer than 24 hours, then per this article on that error message, it's recommended that you contact Quicken Support directly.
The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT - 5:00 pm PT, 7 days a week.
I apologize that I could not be of more assistance!
Quicken Kristina
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