Received two transactions from download to citibank that aren't in the citibank statement

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marrdrm1971
marrdrm1971 Member ✭✭✭
edited November 2024 in Download, Add/Update Accounts (Windows)

Have never seen this. Had two transactions that I didn't recognize from one step update so I went to citibank to see what they were. The transactions are not in the citibank record???

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Answers

  • nmestanas
    nmestanas Member ✭✭✭✭

    Check to see if they are "pending" transactions.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @marrdrm1971,

    There was an issue with Citi downloading incorrect transactions, but that issue should be resolved. If you are still encountering that issue, please contact Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • marrdrm1971
    marrdrm1971 Member ✭✭✭

    Thank you. This happened on Sept 22 so hopefully it is behind us!

This discussion has been closed.

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