Citibank update method failure
Got emails from quicken demanding i change update method. OK. When i go to do so the Citibank authorization page just spins and never fully loads. This has happened repeatedly over two days. Any ideas for a fix?
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the citibank webpage that hangs has url
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Hello @hneuwirth,
Based on your description of the issue, this is most likely one of 2 things:
- An issue on Citi's end
- A browser or browser extension issue.
To troubleshoot this issue, first, please try pausing all of your browser extensions prior to going through the authorization process with Citi. If the issue persists, try temporarily setting a different default browser. If you use an antivirus that has a Safe Banking feature, you will want to pause that feature, since it would be pulling all banking sessions to a customized browser.
If the troubleshooting above does not work, you may want to contact Citi for further assistance.
I hope this helps!
Quicken Kristina
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Try having Quicken use another browser by changing your default browser to something else. I.e., I had to use Firefox instead of Edge or Chrome to get Citicard/bank to complete the handshake and re-direction. In another thread here, a user used Chrome successfully. And, yet, another finally got Edge to work.
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Quicken Kristina
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Sorry for not getting back more promptly!
The problem was with Chrome. I cleared the cache, turned off the various add-ons and was able to connect via Quicken. Thanks for your assistance
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Thank you for the follow-up,
I'm glad to hear the issue is resolved!
If you need further assistance, please feel free to reach out!
Quicken Kristina
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