How to cancel a recurring billpay from an old quicken file?

csilver45

Uisng Quicken, I setup a monthly bill payment. Since then I had to recreate the quicken file. This payment doesn't appear in quicken anymore, but the monthly payment is still being sent. How can I cancel it since I don't have the old QDF file anymore?

NotACPA

I don't quite understand what you're saying. I'd think that the payment should appear in one of your card, or bank, accounts. Is that not happening?

Are other transactions showing up in that account?

OR, were you originating that payment in Q, and transmitting it to the bank to be paid? And why can't you cancel it directly with the bank?

Please elaborate

csilver45

In Quicken, I setup a monthy payment to be sent to my lanlord. Each month Quicken automatically sends my bank an instruction to do this.

Then there was bad corruption in the quick file a year later, repair wouldn't fix it, so I started a new file. So the instruction isn't in this new file so I can't delete or stop it.

UKR

Have you looked at the bank's website, to see if the payment instruction is stored there?
If it is, you can delete or modify it as needed.

splasher

Just to clarify something, was this payment setup using Quicken's Bill Pay system and since you changed files, there is nothing in the current file to "kill"?

Please be clearer on how the payment was set up so that we don't have to play twenty questions trying to help you.

csilver45

Thanks for trying - I don't know how to be clearer. The answers to your questions are in my previous posts:

1. The payment was setup to have Quicken send the bank an instruction every months.
2. I have since changed files, so there is nothing in the current file to "kill"
3. The bank says they have no monthly recurring instruction or payment so they don't have anything to "kill"

NotACPA

BUT, if your old Q data file isn't opened … it CAN'T send anything to you bank.

The payment MUST either be in your current file, or recorded (and originating at) your bank, or an "auto-draft" from the payee, or Q's "BillPay".

There's simply no other options.

csilver45

When I created the instruction, Quicken was set to send the instruction FROM ITS SERVERS every month, regardless of my local instance being invoked.

Late today I finally got ahold of someone in Quick support who was able to walk me through fixing this (we hope). We restored the old file, deactivated the bank's online services. At least he claimed that should fix the issue.