Discover Card Download Update Issue

Question

I have two credit card accounts at Discover under the same log-in.  I have had Express connect set-up for years without issue.  For the past few months, transactions have not been downloaded correctly.  I reset both accounts today, and one downloaded as expected, but the other pulled no activity.  I have attempted to deactivate and set it up fresh, but no luck getting anything to download on one of the accounts.  Any tips on what I can do to fix and retrieve the last few months of activity on that account?  I could manually enter, but that doesn't fix my ongoing issue where it isn't connected.

Quicken Kristina · Answer

Thank you for your reply,

Unless you delete the account, you shouldn't lose the history in that account.  It's always a good idea to backup your file prior to making changes, just to be on the safe side.

Did you follow the directions in the article I linked in my earlier reply?  If following those directions didn't resolve the issue, then I recommend that you contact Quicken Support directly for further assistance, as they have access to tools that we on the Community can't access and they're able to escalate the issue as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you!

bvanderpol · Answer

It is not a sub account.  I do not receive an error message - it just doesn't update.  I didn't add a new account.  Just deactivated and reactivated.  I'd prefer to not lose all the history in the current account.  Is that my only option?

Quicken Kristina · Answer

Hello @bvanderpol,

To help troubleshoot this issue, please provide more information.  Is the problem account a sub account of any other account?  Do you see any error messages/codes when you try to update?  When you say you deactivated and set up fresh, do you mean you added it as a new account (rather than linking to the existing account)?

If you haven't already done so, I recommend following the steps in this article on Missing transactions/transactions not downloading:

https://www.quicken.com/support/missing-some-transactions-when-downloading-bank/

I look forward to your reply!