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Ticket #10207431

WhydoIneedusername

Is this problem resolve? Can I update Quicken now?

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Quicken Jasmine

Hello @WhydoIneedusername,

The ticket number you referenced is still considered open and ongoing. You may follow this link to access that alert, which you can bookmark for future updates.

Are you completely unable to use Quicken due to crashing? What exactly is going on?

Let me know!

WhydoIneedusername

Thanks for the reply. I was able to recover following steps provided to me, however I was told not to update Quicken when the program asks. So bottomline is I can use Quicken but not update to any future features - is there someway to get around this?

Quicken Jasmine

Hello @WhydoIneedausername,

Were you told this by Quicken Support? If so, would you mind providing the ticket number?

Thanks!

WhydoIneedusername

I was told via a phone call back in July. I was able to restore my back up with assist from the call. I don't have my ticket number but assume you can look it up via my Quicken login name.

I then search for the issue on the Community and found it still an open ticket. Bottom line, I have a Quicken product I can't update until the Ticket #10207431 is resolved.

Quicken Jasmine

Hello @WhydoIneedusername,

First, I suggest following this link and downloading/installing the latest Quicken for Windows manual patch. I recommend saving a backup before proceeding (just in case).

Please let me know how this goes!

WhydoIneedusername

Update worked fine. Thanks. Dan

Quicken Jasmine

Hello @WhydoIneedusername,

You are welcome! Please don't hesitate to reach out with any further questions or concerns!