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Barclaycard needs repeated "fixing"

Francois

I don't understand what's going with the Barclay credit card. Every other week it seems that I need to "fix it". I need to re-enter my account credentials, answer a verification question and type in a code they text me. This is getting annoying! I have several other credit cards from Citi, Chase, Capital One, Amex and they all work just fine.

What's going on with Barclay? Is it me or is it them?

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Comments

Quicken Jasmine

Hello @Francois,

When did these issues begin to occur with Barclay? Are you receiving any error codes or messages? What exactly occurs when you receive the "fix it" prompt?

Let me know!

Francois

I do not get error codes. This is not part the of One Step Update process: this has to do with getting my monthly credit card statements from the "Bills & Income" page (quicken classic for windows).

This problem has been going for several months, on and off, i.e. I fix it by following the prompts and it goes away for a few weeks and then it comes back again.

Here's what I have to do to fix it. First, the issue becomes apparent when on the "Bills & Income" page I get a yellow triangle in the left margin by the card issuer. At that point I will click on it and select "fix it". Then I will get a form requesting me to input my Barclaycard login, password and answers to a couple of verification questions. Finally Barclay will text be a code that I need to enter to complete the process. After that I'm good to go until the next time I'm required to go through this authorization process again.

Francois

@Quicken Jasmine Any idea about what's going on?

Quicken Jasmine

Hello @Francois,

I do apologize for my delayed response. To clarify, you are experiencing this issue with the BarclayCard biller?

If so, I went ahead and checked the internal status of this Online Biller. Unfortunately, it shows a degraded status, which is why it will fail to connect at this time. We do not have an ETA on when this degraded status will be resolved.

Screenshot 2024-10-17 at 10.17.01 AM.png

I apologize for any inconvenience caused in the meantime.