FlagStar Download Issue

wilsonvr
wilsonvr Quicken Windows Subscription Member ✭✭
edited November 15 in Errors and Troubleshooting (Windows)

I have been trying to download my transactions from Flagstar for two days and quicken is not updating the account, instead it is creating a new account. I have tried resetting that account and get a CC-501 error. Has anyone else had the same issue and is there a resolution for this issue

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @wilsonvr,

    Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available  7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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