Citi Card Failed to Reset or Activate

MikeCrawford
MikeCrawford Quicken Windows Subscription Member
edited November 16 in Download, Add/Update Accounts (Windows)

Citi Cards failed to download, even thought it said it updated it. Pending transactions that closed on the acccount were still pending. I tried to reset, but the reset button did nothting and would not work. I tried to deactivate, and then setup for one step update. It goes to the Citi, allows me to approve the accounts, they say all is good. Quicken, just spins and eventually times out with an error. Tried multiple times

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @MikeCrawford,

    I suggest contacting Quicken Support directly as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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