Citi Card not downloading to Mac

System
System Member admin
edited October 15 in Download, Add/Update Accounts (Mac)

This discussion was created from comments split from:

Are Citi credit card downloads working now?

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Comments

  • kddjmcneil
    kddjmcneil Quicken Mac Other Member

    please fix citi card download to my Mac . Has not been working sense 9/24/2024

    Kenneth McNeil Quicken

    Classic

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @kddjmcneil,

    To assist with this issue, please provide more information. Are you seeing any error messages/codes when you try to update those accounts? If not, what happens when you try to update?

    Do you connect using Direct Connect or Quicken Connect? To check that, in your Quicken, click on the account to select it, then go to Accounts>Settings. That will bring up the Account Settings window. Click on the Downloads tab. Near the top, it will show you the financial institution and the connection type.

    Screenshot 2024-10-15 at 3.14.32 PM.png

    I look forward to your response!

    Quicken Kristina

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  • kddjmcneil
    kddjmcneil Quicken Mac Other Member

    I having trouble down load transaction From Citi card serve 9/24/24 all others account are working. Got on citi account ok the pox ? For quicken still no working . Ben using Quicken for years on this account first time this happen.

    Kenneth McNeil

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • AnPann
    AnPann Quicken Windows Subscription Member ✭✭

    I am having te same issue only with Citi connections. I see similar threads for Windows Quicken. What is the solution?

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