Trying to add my USAA renter's insurance

nomadintrovert
nomadintrovert Quicken Mac Subscription Member, Mac Beta Beta
edited December 5 in Errors and Troubleshooting (Mac)

In the last six months, USAA's password format is now PIN+authenticator code. While great for secure access, it makes it tough for Quicken to sync because that code would be different each time. Does Quicken have a solution around this?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @nomadintrovert,

    To clarify, are you trying to connect this account as an online biller? What is happening when you try to connect? Are you seeing any error messages or codes?

    I look forward to your reply!

    Quicken Kristina

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  • nomadintrovert
    nomadintrovert Quicken Mac Subscription Member, Mac Beta Beta
    edited October 25

    It just says pending and it has been like that since I created this thread. Edited to add: I keep trying to add a screenshot and it won't let me.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    The Pending status implies this would be an online biller. When I check on our end, I can see you're trying to connect to USAA Property & Casualty. The status of that connection shows as "degraded", which means that there is a known issue with that connection. The issue is being worked on, but we do not have an ETA. I made sure to report the issue so that the team working on this knows you're impacted by this problem.

    Thank you!

    Quicken Kristina

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  • nomadintrovert
    nomadintrovert Quicken Mac Subscription Member, Mac Beta Beta

    Thank you for doing that.

This discussion has been closed.

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