I get the error "Export Preferences Failed"

From my Cloud Sync. What does that mean?

Tagged:

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Why don't you first explain, step by step, exactly what you were trying to do.

    AND, what Release of Q desktop, and Q Mobile are you running?

    Were here any error codes?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Tman
    Tman Member ✭✭✭

    Sure, this occurs when I do a One Step Update the Update Summary says "Errors during Quicken Cloud Sync" with the option to view errors. When I view the error it says under Quicken Cloud Sync Errors "Export Preferences Failed. Please Try again later". The severity is listed as "Low". I am using Quicken Desktop for Windows version R59.10. No error codes.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you haven't done so already, please contact Quicken Support on the phone during posted hours of operation
    and let them review the situation.
    The lack of responses from the Community leads me to believe that this is a rare occurrence and somebody with more experience in the Cloud Sync process needs to take a closer look at the problem.

  • Theresa R
    Theresa R Quicken Windows Subscription Member ✭✭

    I also have had the exact same problem for the last 2 weeks. Desktop version R59.18

    I have been preoccupied with the Citibank problem, so I didn’t bother with the syncing problem.

    If anybody knows how to solve the sync problem, please advise.

  • Shane Cicero
    Shane Cicero Quicken Windows Subscription Member

    I am having the exact same problem as well. Very frustrating.

  • agentry338
    agentry338 Quicken Windows Subscription Member ✭✭

    I also started getting this error often since updating to Quicken 59.18 version running on Windows 7.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    I have forwarded this issue to the proper channels so that this can be further investigated. In the meantime, could you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, steps to reproduce, troubleshooting steps attempted, and screenshots (if possible) attached to contribute to the investigation?

    Please let me know once you have done so! Thank you.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • narrqchat
    narrqchat Quicken Windows Subscription Member ✭✭✭
    edited November 3

    I also have this problem consistently, I think ever since the huge breakdown of Quicken 2 months ago.

    As well, I have not been able to get Mobile to function properly since then. I've tried the most involved reset you've recommended here: https://community.quicken.com/discussion/7951742/mobile-synch-w-quicken-classic-windows-wells-fargo-will-not-work

    In short, and once again since otherwise recovery from the huge breakdown:

    • For Wells Fargo and TD Bank, accounts can't be added to Mobile if their password is entered (automatically or manually). I get a CC-501 error, can't connect, even though the accounts connect fine on Direct Connect for non-Mobile transaction updates.
    • When I delete the password, then the accounts will add, but Quicken Mobile asserts that it can't connect to the accounts directly, leading to missing data until Quicken Windows is updated. No doubt because of the deleted password in setup.
    • on Quicken Mobile, accounts from Wells Fargo are doubled - showing twice and causing wrong Net Worth. Also entering transactions often doesn't cause them to show on the Windows app.
    • when I sync Quicken Windows after any use of Quicken Mobile, I get a minutes-long re-syncing of transactions (says from trying to use old) before I can complete closing and backup.

    I've sent in logs from the latest sync.

  • Tman
    Tman Member ✭✭✭

    @Quicken Jasmine Sent in report