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I get the error "Export Preferences Failed"

Tman

From my Cloud Sync. What does that mean?

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NotACPA

Why don't you first explain, step by step, exactly what you were trying to do.

AND, what Release of Q desktop, and Q Mobile are you running?

Were here any error codes?

Tman

Sure, this occurs when I do a One Step Update the Update Summary says "Errors during Quicken Cloud Sync" with the option to view errors. When I view the error it says under Quicken Cloud Sync Errors "Export Preferences Failed. Please Try again later". The severity is listed as "Low". I am using Quicken Desktop for Windows version R59.10. No error codes.

UKR

If you haven't done so already, please contact Quicken Support on the phone during posted hours of operation
and let them review the situation.
The lack of responses from the Community leads me to believe that this is a rare occurrence and somebody with more experience in the Cloud Sync process needs to take a closer look at the problem.

Theresa R

I also have had the exact same problem for the last 2 weeks. Desktop version R59.18

I have been preoccupied with the Citibank problem, so I didn’t bother with the syncing problem.

If anybody knows how to solve the sync problem, please advise.

Shane Cicero

I am having the exact same problem as well. Very frustrating.

agentry338

I also started getting this error often since updating to Quicken 59.18 version running on Windows 7.

Quicken Jasmine

Hello All,

I have forwarded this issue to the proper channels so that this can be further investigated. In the meantime, could you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, steps to reproduce, troubleshooting steps attempted, and screenshots (if possible) attached to contribute to the investigation?

Please let me know once you have done so! Thank you.

narrqchat

I also have this problem consistently, I think ever since the huge breakdown of Quicken 2 months ago.

As well, I have not been able to get Mobile to function properly since then. I've tried the most involved reset you've recommended here: https://community.quicken.com/discussion/7951742/mobile-synch-w-quicken-classic-windows-wells-fargo-will-not-work

In short, and once again since otherwise recovery from the huge breakdown:

For Wells Fargo and TD Bank, accounts can't be added to Mobile if their password is entered (automatically or manually). I get a CC-501 error, can't connect, even though the accounts connect fine on Direct Connect for non-Mobile transaction updates.
When I delete the password, then the accounts will add, but Quicken Mobile asserts that it can't connect to the accounts directly, leading to missing data until Quicken Windows is updated. No doubt because of the deleted password in setup.
on Quicken Mobile, accounts from Wells Fargo are doubled - showing twice and causing wrong Net Worth. Also entering transactions often doesn't cause them to show on the Windows app.
when I sync Quicken Windows after any use of Quicken Mobile, I get a minutes-long re-syncing of transactions (says from trying to use old) before I can complete closing and backup.

I've sent in logs from the latest sync.

Tman

@Quicken Jasmine Sent in report

Quicken Jasmine

Hello All,

Are you still experiencing this issue? If so, please let me know once you have submitted logs!

Tman

Yes, this problem still persists. I sent in logs already and haven't heard back. Should I resend?

Theresa R

Yes, I still have this problem. It has been over a month.

IMG_3171.jpeg

Tman

Still persists

Quicken Jasmine

Hello All,

This issue has been reported and is currently being investigated. There is no ETA at the moment.

I apologize for any inconvenience caused in the meantime.

(CBT-449)

pedirsheridan

Windows 11 computer. Since the update to R 60.14 the one step update successfully updates investment accounts (Morgan Stanley and Merrill Lynch) and then as it moves onto the banks, ( Bk of America, USAA and Chase both credit, savings and checking) the update freezes and I have to go to the task manager to shut down Quicken. No error messages are shown. The Quicken Cloud export also failed with the message that the Export Preferences failed, Plese try again later. Severity was listed as low.