Problem with Help and sending sanitized file

Tony Luers
Tony Luers Member ✭✭✭
in Errors and Troubleshooting (Windows)

I have received the error message OL-301-A when trying to update Fidelity Net Benefits, I'm trying to get help with that.

I tried sending a sanitized file and a screen shot through help, but it says I've exceeded the 10 file limit. There is only 9, and the sanitized file makes 10.

What do I do now?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Tony Luers,

    Based on the issue you described, we request that you please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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