"Important changes to Citibank accounts" is not true for some of us!
I am posting this because maybe it is happening to others and not just to me.
I have been receiving two seemingly associated messages in Quicken related to my Citibank account. However, one message is bogus, misleading, and unhelpful and the other is accurate but insufficient.
First, the bogus message… I have been receiving a popup message in Quicken for the past few weeks titled "Important changes to Citibank accounts" telling me that I will be prompted to "Reauthorize" my account soon. It contains a website link in the popup message ( ) that says: "These prompts will be deployed over time. If you have not received one yet, you will see one in the near future." So, I have been waiting, … and waiting.
Second, the accurate but incomplete message… Instead of the promised "Reauthorize" prompt coming, I just started to get a CC-501 error every time I tried to "Update Now" on my Citibank account, which I thought must be related to the popup message mentioned above. So, I continued to wait and expected the CC-501 error to eventually be replaced with the promised "Reauthorize" prompt. But it never was, and I was stuck without being able to update my Citibank account!
Fast forward to today…
I looked more closely at the website link the popup message provided ( ) and it also says: "Citibank is discontinuing Express Web Connect and updating to a new method of providing data to applications like Quicken, called EWC+." But my Citibank account was already setup to use EWC+. So, I should never have been getting this popup message that doesn't apply to me! In my case, this popup messages is bogus, misleading, and unhelpful - because the promised "Reauthorize" prompt is never going to come!!
Instead, since I am already using EWC+, the CC-501 error (which I now know is not associated with the popup message) is what needs to be resolved. The website associated with this error ( ) says: "please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support." So, I contacted Quicken Support, and they gave me instructions that just should have already been on the website. They had me:
1. Backup my file (just in case),
2. Validate my file (which found nothing wrong in my case),
3. Deactivate all my Citibank online connections in Quicken, and
4. Add Account in Quicken using Citibank (which prompted me to login to my Citibank website) that I linked to my existing account already in Quicken.
The above steps finally resolved the issue that had been occurring for the last few weeks.
Hopefully this can help someone else! :-)
Comments
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Hello @TimJ,
Thank you for coming to share!
-Quicken Jasmine
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