Citibank Still Not Working After More Than 1 Week

Qknfan
Qknfan Quicken Mac Subscription Member ✭✭
edited October 22 in Download, Add/Update Accounts (Mac)

I have a direct connection for 2 credit cards through Citibank and have had issues syncing the accounts for a couple of weeks. The error message is #16503. I have Quicken for Mac Classic Deluxe 7.9.1. Ever since I updated to 7.9, I've had intermittent issues. When I updated to 7.9.1, it became a permanent issue. I looked through the community & can't find an answer. When will this be resolved & how can I fix it? When I've deactivated in the past, it took hours to fix afterwards as everything was duplicated & I've had these accounts for 24 years.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Qknfan,

    I have located a support article that provides more information and troubleshooting steps regarding an OFX:16503 error message. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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