Quicken 7.10 error FDP-175 Multifactor authentication failed Account number is empty

avic

I am getting this error after upgrading to 7.10

Multifactor authentication failed

This connection failed, and will not update:

Error FDP-175 (CP_SCRIPT_ERROR - Error 175 Account number is empty)

avic

per Quicken Support, I disconnected all accounts and attempted to reconnect, getting the same error, but this time the dialog box allowed me to copy the error:

$app_build_number: 710.55343.100
$app_version_string: 7.10.0
$model: Mac14,12
$os_version: 15.0.1
$screen_height: 2160
$screen_width: 3840
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: F2E2C63D-B586-4C15-BDCF-FAE5DC21ED0C
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2024-02-24 18:48:31 +0000
dataset_id: 421063345454807296
dataset_platform: QMAC
date (GMT): 2024-10-23 18:27:48
date (PDT): 2024-10-23 11:27:48
date (PST): 2024-10-23 11:27:48
desktopFileGuid: F2E2C63D-B586-4C15-BDCF-FAE5DC21ED0C
document_qcs_id: 48680478401324032
documentDisplayName: Quicken Data.quicken
documentUserId: 48680478401324032
documentUserName: xxx@xxx.com
early_access: 0
executable_architecture: 16777228
installation_id: CE62B380-5284-42FF-A384-E2FD03DD25F8
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: C6B279D0-32C7-4214-A95B-D9905FE9017B
localTimeZone: America/Los_Angeles (PDT)
mp_device_model: Mac14,12
rawAggregatorPref: fdp
receiptUserId: 48680478401324032
receiptUserName: xxx@xxx.com
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: dark
systemTimeZone: America/Los_Angeles (PDT)
tier: HBR
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (MFA response problem)

BID: 69364

FI name: PayPal Credit, MasterCard and Crypto

request:
{
"mfaResponses" : [
{
"key" : "YUMKWQF+ABshw0hcG8TYLwLM4K8MpgPch2Bpxdmsw5AIAS2uRNVGTlhZ4UdsQNhUd0qpM0DMtzrg\n+BPTWwxCNg==",
"response" : "994092"
}
]
}

response:
{
"status" : "AGGREGATION_IN_PROGRESS",
"institutionLoginId" : "456140239172613889",
"isProcessing" : true
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-175",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Error 175 Account number is empty"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "456140239172613889",
"isProcessing" : false
}

Quicken Jasmine

Hello @avic,

I went ahead and reviewed your previous contact with Quicken Support from yesterday (10/23) and I can see that you were told to contact Quicken Support directly today if the issue persisted so that you can proceed with an escalation. Have you contacted Quicken Support?

Thanks!

avic

No, there was no need, the issue has been resolved, I assumed that Quicken fixed it…

Thank you so much for the follow up.

Quicken Jasmine

Hello @avic,

Thanks for coming back to update us. I am happy to hear that the issue is resolved!