I am getting this error after upgrading to 7.10 Multifactor authentication failed
This connection failed, and will not update:
Error FDP-175 (CP_SCRIPT_ERROR - Error 175 Account number is empty)
per Quicken Support, I disconnected all accounts and attempted to reconnect, getting the same error, but this time the dialog box allowed me to copy the error: $app_build_number: 710.55343.100 $app_version_string: 7.10.0 $model: Mac14,12 $os_version: 15.0.1 $screen_height: 2160 $screen_width: 3840 aggregator: FDP app_bundle_identifier: com.quicken.Quicken clientDocumentId: F2E2C63D-B586-4C15-BDCF-FAE5DC21ED0C cloudStatus: 0 current_appearance: dark current_version_crash_count: 0 dataset_creation_date: 2024-02-24 18:48:31 +0000 dataset_id: 421063345454807296 dataset_platform: QMAC date (GMT): 2024-10-23 18:27:48 date (PDT): 2024-10-23 11:27:48 date (PST): 2024-10-23 11:27:48 desktopFileGuid: F2E2C63D-B586-4C15-BDCF-FAE5DC21ED0C document_qcs_id: 48680478401324032 documentDisplayName: Quicken Data.quicken documentUserId: 48680478401324032 documentUserName: xxx@xxx.com early_access: 0 executable_architecture: 16777228 installation_id: CE62B380-5284-42FF-A384-E2FD03DD25F8 is_executable_architecture_intel: 0 last30days_crash_count: 0 last48hours_crash_count: 0 launch_id: C6B279D0-32C7-4214-A95B-D9905FE9017B localTimeZone: America/Los_Angeles (PDT) mp_device_model: Mac14,12 rawAggregatorPref: fdp receiptUserId: 48680478401324032 receiptUserName: xxx@xxx.com subscriber: Subscribed syncNewAccounts: 1 system_appearance: dark systemTimeZone: America/Los_Angeles (PDT) tier: HBR tier_country: US total_crash_count: 0 userTypeV2: WINBACK_LEGACY
errors count: 1
error #1 level: 4 (Debug = 0, Critical = 6)
description: add account error
suggestion: Try again later.
system description: institution login: can't setup (MFA response problem)
BID: 69364
FI name: PayPal Credit, MasterCard and Crypto
request: { "mfaResponses" : [ { "key" : "YUMKWQF+ABshw0hcG8TYLwLM4K8MpgPch2Bpxdmsw5AIAS2uRNVGTlhZ4UdsQNhUd0qpM0DMtzrg\n+BPTWwxCNg==", "response" : "994092" } ] }
response: { "status" : "AGGREGATION_IN_PROGRESS", "institutionLoginId" : "456140239172613889", "isProcessing" : true }
pollResponse: { "status" : "AGGREGATOR_IN_ERROR", "aggregators" : [ { "channel" : "FDP_DEFAULT", "cpAggStatusCode" : "FDP-175", "aggStatus" : "CP_SCRIPT_ERROR", "isProcessing" : false, "cpAggStatusDetail" : "Error 175 Account number is empty" } ], "mode" : "DISCOVER_AND_ADD_ACCOUNTS", "institutionLoginId" : "456140239172613889", "isProcessing" : false }
Hello @avic,
I went ahead and reviewed your previous contact with Quicken Support from yesterday (10/23) and I can see that you were told to contact Quicken Support directly today if the issue persisted so that you can proceed with an escalation. Have you contacted Quicken Support?
Thanks!
No, there was no need, the issue has been resolved, I assumed that Quicken fixed it…
Thank you so much for the follow up.
Thanks for coming back to update us. I am happy to hear that the issue is resolved!