is Quicken transaction download broken across the board for all institutions? :-(

Prashant
Prashant Quicken Windows Subscription Member ✭✭
edited October 28 in Errors and Troubleshooting (Windows)

Hi there,

I am having issues with transaction download starting last 3 months. I get CC501 for at least 3 banks (nothing to do with citi and others listed on the website having issues). cannot setup anymore for 2 institutions and at least 3 institutions show connections worked and download successful but NO transactions downloaded. Is this on quicken support's radar to resolve?

[Removed - Disruptive/Third-Party]

>PG

Quicken Classic for Business & Personal - R59.18

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Comments

  • mdh589
    mdh589 Quicken Windows Subscription Member
    edited October 28

    I am havivg simular problems. [Removed - Disruptive]

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Prashant and @mdh589,

    Which financial institutions are you receiving a CC-501 with?

    Let me know!

    -Quicken Jasmine

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  • nmestanas
    nmestanas Member ✭✭✭✭

    "Across the board"? No, I'm able to run OSU without errors (did it just now, did it earlier today).

    A few of mine don't have any transaction to download. They will report the number of accounts updated and 0 new transactions.

    I'm also on 59.18

  • Richard Schreyer
    Richard Schreyer Quicken Windows Subscription Member ✭✭

    5 credit cards 3 banks no problems at 3:25pm CDT

  • Prashant
    Prashant Quicken Windows Subscription Member ✭✭
    edited October 28

    Hello @Quicken Jasmine,

    Since the download was failing, The Sync log commented to deactivate and activate the online setup. I deactivated and then when I try to setup online, I get CC501 for the below credit unions. Sync for these were working just fine earlier. It has broken recently.
    If I can get these resolved I can explain the others where I have not deactivated yet but when I download it reports successful without downloading any data. I then download the data manually or make register entries manually (really painful sometimes). I really hope (Pray) you can help me.

    Genisys Credit union,

    UFCU (University Federal credit union)

    Thanks

    PG

    Screenshot 2024-10-28 172136.png
    Screenshot 2024-10-28 172759.png

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Prashant,

    Due to the nature of this error message and the duration with which you have been experiencing it, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance.

    -Quicken Jasmine

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