Quicken.com Password

scschwarz
scschwarz Quicken Windows Subscription Member
edited November 24 in Signing in, Passwords, and Activation (Windows)

I've been a Quicken Windows user for many years. To use Quicken you always start by entering your vault password.

Lately Quicken has started by asking me for my Quicken.com password at startup, then asking for the normal vault password. This doesn't happen at every login but rater about once every few weeks.

Is this a change you've made? For added security? Am I doing something wrong?

FWIW I am usung a fully updated version of Quicken for Windows and running Windows 10 22H2.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @scschwarz,

    No, you should not be prompted for your Quicken ID and password as frequently as you described.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • cdennett
    cdennett Quicken Windows Subscription Member ✭✭✭

    Heck, I get it every time I run Quicken and do a one step update for the first time after starting. I've done the sign in as a different user multiple times. I've removed and reinstalled Quciken, restored my data file from a backup, run a verify and super verify on my data file and probably one or two other things I can't remember right now. I've also used the report a problem feature in Quicken although that says Quciken will not respond to individual issues so I don't expect to hear back. I've just learned to live with it.

    I've been told to contact support but I'm not sure I want to do that. I'm running Quicken on my Linux desktop within a package that allows me to run Windows software. It's called WINE and I use a commercially supported version called Crossover that I pay a yearly license for. I'm sure once support hears that they will refuse to help.

    I know others have had this issue and called support and I've love to hear what, if anything, solved the problem.

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