This is ridiculous ... "Did you mistype your sign-in info? Please re-enter your credentials for XXX.

SRT

I have been using Quicken for well over a decade, and am currently on Quicken Classic Deluxe Version 7.10.0 (Build 710.55343.100) on macOS 15.0.1.

For the past year I have not been able to download any transactions from Discover Card as I always get the error "Did you mistype your sign-in info? Please re-enter your credentials for XXX." In the past several months I have been also getting the same type of error for Ally Bank.

I have reported this issue to Quicken support but haven't seen any progress in fixing this problem. I have scoured the community here and seen lots of posts where people express the same type of issue. Those posts propose various actions to try and fix the issue and I have tried every damn one of those proposals and nothing has worked.

I have tried disconnecting the institution accounts and reconnecting them. No help.

I have confirmed that the login credentials I am using work at the institution's website, but don't work when trying to connect via Quicken.

I have eliminated all Quicken stored institutional login information from the Mac Keychain just to make sure there is no conflicting and bad info stored. No help.

The only thing I haven't tried yet is completely wiping out the Quicken install on my computer and doing a fresh install and starting a completely new Quicken file, which I really don't want to do as I will lose years of history.

At this point I wish MS Money was still around. The vast majority of value in Quicken is its ability to automatically download transactions into your various accounts. Without that automatic ability, there is no reason for me to keep Quicken and I should just start using a spreadsheet to track my finances.

Quicken Kristina

Hello @SRT,

I can see that there is currently an escalated ticket in work for the CC-503 issue with AllyBank. Since that ticket is still open, doing troubleshooting for that issue here may end up undermining what the escalated team is working on.

Did you also let Support know that you're encountering the issue with Discover? Which connection option are you using when you attempt to connect to Discover? What kind of account are you trying to connect?

I look forward to your reply!

SRT

Kristina,

Thanks for the reply. Yes, I did let support know that I was having the same issue with both Discover and Ally. They said Discover was a known issue and was being worked on and essentially ignored that issue and just took my info for the Ally connection issue. However, based on everything I have seen on this forum, the issue I am experiencing with Discover is NOT the same issue that support is working on. It seems like a lot of people were having issues downloading from Discover, but they weren't getting the "Did you mis-type your sign-in info" error message like I am. Furthermore, some people are now reporting that they have gotten Discover transactions to start downloading again.

The only connection option I ever see in Quicken for Mac is Quicken Connect. The second option of Direct Connect is always grayed out no matter what type of account you are trying to connect.

I am trying to connect to Discover to download the transactions on my Discover credit card. It used to work a year ago but then stopped and I haven't been able to get anyone to solve this issue. I was also downloading transactions for a couple of Ally savings accounts and a couple Ally CD accounts. That was working fine via Quicken Connect until about 4 months ago when I started getting the same error as when I tried to connect Discover.

Quicken Kristina

Thank you for your reply,

There is a known connection issue with Discover, but it is a FDP-102/CC-502 error, not an invalid credentials error.

You mentioned that the connection with Discover stopped working about a year ago. When it stopped working, what happened? For instance, did it start claiming your credentials were incorrect, or were you initially seeing a different error? If you originally saw a different error, what was that error and when did it change to invalid credentials?

I can see that your recent attempt to connect was using the Discover Card connection option. Have you tried connecting via Discover Bank or Discover Card Account Center (they are also Quicken Connect only)? If you have, what happened when you attempted to connect?

When you try to reconnect the account, are you going to Accounts>Add Account…, or are you using one of the buttons in the Account Settings window, Downloads tab?

Is your account directly through Discover, or is it serviced by a different financial institution? What is the exact URL you use when logging into your account directly through the financial institution's website? If the account is a shared/joint account, are you making sure you are logging in using the account owner's credentials (many financial institutions don't give authorized user accounts permission to connect/download with 3rd party apps)?

Thank you!