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CC-502 received when updating accounts from Mid-Florida Credit Union

jwpaal

Whether I am updating all accounts or only my credit union accounts, Quicken prompts me asking where to send a one-time code. I enter the code but I receive a CC-502 error. It says "Quicken is trying to update your account. Please try again. For more information see this FAQ". If I try again I get the same error message. The FAQ takes me here:

https://www.quicken.com/support/error-when-updating-accounts-cc-502/

I have been using Quicken with my Mid-Florida credit union accounts for years and it connected fine. This error only started happening the week of 10/21/2024.

Please help?

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One Step Update

Comments

galahad

I have been having the same problem with Quicken and Mid Florida Credit Union. Attempting to "One step update" I get a request from MF - needing a one time code. The code is sent and - does work but that is a problem that some one must fix.

jwpaal

Hello user galahad, I'm glad I'm not the only one experiencing the problem, but in my case after the code is sent it DOES NOT work. I can log onto the MFCU website and see multiple transactions that have been posted there that do not carry over into Quicken.

Can someone from Quicken please address this?

(jwpaal)

Michael K

I'm glad to see that I'm not the only one having the same problem with Quicken and MidFlorida. The same problem occurs with the mobile app. I long for the day where everything works without any headaches.

galahad

Just think Quicken will charge us all a fee to renew with all these problems. Last month it was two weeks of errors connecting with Citi Card and now MF.

Quicken Anja

Hello All,

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Anja

Hello again,

This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all updates and information as they become available.

We apologize for any inconvenience in the meantime! Thank you.

galahad

It appears to be fixed as of Oct 29 th at 13:14 - thank you.

Quicken Anja

https://community.quicken.com/discussion/comment/20459570#Comment_20459570

@galahad thanks for the update! I’m glad to hear it is working for you now.

Has this issue been resolved for others as well, or is anyone still experiencing this?

Check back and let us know! Thank you.

jwpaal

I just tried it and it is not fixed for me.

jwpaal

I did the " help → report a problem " that you requested, but my sanitized data file is too large to upload.

This doesn't work when I try an individual update nor when I try the One-Step update.

jwpaal

Today it worked for my accounts. Whatever you did, thank you!

Dick Latour

It is not working for me as well.