Alliant Credit Union transactions once again not downloading

pspiel
pspiel Member ✭✭✭
edited October 29 in Download, Add/Update Accounts (Windows)

As has been the case so many times in the past, transactions from Alliant Credit Union are again not downloading. I was getting CC-505 so I deactivated the accounts and tried to "set up online" again. After it says, "looking for accounts at Alliant Credit Union" it fails and says, "Sorry, we encountered an error (it's not your fault). Quicken is having trouble connecting to Alliant Credit Union."

Does anyone have any insight about this?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @pspiel,

    Alliant blocks aggregation everyday between 8:20 and 9:20 AM PT. If you were trying to update during that timeframe, then it would be normal to see a CC-505 error.

    For the "not your fault" error, according to this article, please wait 24 hours and try again. If the issue persists after 24 hours, please contact Quicken Support directly for assistance since they have access to tools we on the Community can't access and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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