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Quicken not downloading transactions

niven

Hi there —- Can anyone help with this please? My Quicken is not downloading any transactions. I have mutiple accounts: Ally, Capital One, Amex etc.. Nothing downloading. I signed out and signed back in. Now the download is frozen.

Anyone? Thanks for any help

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niven

update, the latest download finished. It acts normal but nothing downloads.

NotACPA

!st off, which Q product are you running? What Release of that product? Do HELP, About Quicken for this info.

Next, when you do TOOLS, Account List what shows in the Transaction Download column for each account that's not downloading?

When you go into those accounts, is there any "Last Download" info shown at the top of the page immediately under the account name?

Also, are you getting any error codes, or messages re: those accounts?

Have you EVER downloaded into these accounts? Other than not downloading, has anything else changed about them?

Boatnmaniac

When you go into those accounts, is there any "Last Download" info shown at the top of the page immediately under the account name?

In addition to the "Last Download" information on the Account Register view:

Is the date/time the same date/time as your last OSU?
Does it show there what the connection method is (i.e., Direct Connect, Express Web Connect, Express Web Connect+ or Web Connect)?

niven

Quicken Classic deluxe. Version R59.18. Build 27.14.59.18

The bank accounts all say Express Web Connect or Express Web Connect+. The retirement accounts all say Direct Connect.

Some of them say the last download was today. Others say nothing.

No error codes and yes all these accounts have been downloading for years.

The only thing that happened recently is that Amex required me to reauthorize my accounts. When I did it downloaded a load of duplicate data so I had to restore from an older version.

NotACPA

Are the Direct Connect accounts having the problem, or only the EWC(+) accounts?

Please specify, by account that's having a problem, what the connection type is.

And, for Direct Connect type accounts, the FI is solely responsible for the content of the download.

For the EWC(+) type accounts, has their webpage recently been changed? Re-designed?

niven

Are the Direct Connect accounts having the problem, or only the EWC(+) accounts? ALL ACCOUNTS inc Direct Connect

Please specify, by account that's having a problem, what the connection type is. ALLY 3 ACCOUNTS ALL ewc. AMEX 3 ACCOUNTS ALL EWC+. Vanguard and fidelity Direct Connect

And, for Direct Connect type accounts, the FI is solely responsible for the content of the download. OK but there's no download at the moment

For the EWC(+) type accounts, has their webpage recently been changed? Re-designed?

Magpi444

I’m not sure if this is what is happening to you, but when I try to download my current transactions in Quicken using the one step update, it just hangs and stays there frozen. I read last night that if you turn off the “Mobile and Web Sync”, go out of the program for 10 seconds and then sign back in, and then do the one step update again, there should be success. I’ve been having this problem since August and read about this last night and was successful! And I had tried every work around that’s out there. So I was very happy! I hope this will work for you!