PNC STILL HAVING ISSUES!?!?!

Sean Scarmack

It's been over TWO MONTHS that my PNC is still not downloading correctly [Removed - Disruptive]. They connect, clear credentials, delete, re install, works for five minutes then stops. They then say I just need to manually add them. What's the point of having quicken then? I might as well just use an excel spreadsheet!

Quicken Kristina

Hello @Sean Scarmack,

To assist with this issue, please provide more information. Is the "they" you are referring to Quicken Support? If so, did you happen to have the ticket number(s) from your contact(s) with them handy?

The issue you describe is a known issue. If you haven't already done so, please bookmark this Community Alert. Your post indicates you've already followed the steps from the alert and the issue persists. Please follow the additional troubleshooting below.

Please start by following these steps from this article on Missing Transactions/Transactions not downloading:

1. Has the sort order been changed in the register? Confirm that the Sort Order in your account register is by Date; just click the top of the Date column in your account register. It's likely the transactions are in your register, just not where you thought they'd be.
2. Click the Reset button at the top of the register. This will confirm that there's no filtering in your account register.
3. Are these missing transactions over 90 days old? Transaction download is typically limited to the last 90 to 200 days, depending on the financial institution. If you need transaction history older than what the download contains, many banks will make this available on their website via Web Connect. To use Web Connect, you can find information here, or contact your bank.
4. Are these transactions still marked as "pending" on your bank's website? Pending transactions have been authorized by your bank but not cleared and paid from your account yet. Most banks don't allow transactions to download until the transaction clears the bank.

If those steps do not resolve the issue, the next step for this specific issue with PNC is to manually edit BullseyeSettings.ini. To do this, first navigate to ProgramData\Quicken\INET\Common\Localweb\Bullseye. Then, scroll all the way to the very end of the file. Enter these lines at the end of the file:

[Override]

AllAccounts=1

OlderTransactions=90

After making these changes to BullseyeSettings.ini, please run One Step Update and see if the issue is resolved.

Note - ProgramData is a hidden file. If you cannot see the file, according to Microsoft's support pages, this is how to make hidden files visible in Windows 10:

1. Open File Explorer from the taskbar. 
2. Select View > Options > Change folder and search options.
3. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.

If the issue persists after you've followed the steps above, or if you're not comfortable editing the BullseyeSettings.ini, then please contact Quicken Support for further assistance, since they have access to tools we on the Community can't access and they're able to escalate the issue as needed. Please note that since this is an issue with missing transactions, Support will need at least three sample transactions if the issue does need to be escalated. Because of this, please do not manually enter the missing transactions into your register before calling Support. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I hope this helps!