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UBS Update Transactions not working consistently.

Pat Marshall

I have used UBS and Quicken for years, but suddenly there is a new glitch. I am getting the following message when I "Update Transactions" and the update fails. However, after a few minutes I am able to update with no apparent problem. The messaging has persisted over several days now. Also, I followed their instructions, and I did find the "Activate Financial Software download", but the location under the "wheel" icon and the wording is not exactly the same. Doesn't really matter, I have been downloading for years and activation has been in place all of that time. I've no idea why this is happening. Anyone else have the same scenario?

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Comments

Quicken Kristina

Hello @Pat Marshall,

To help troubleshoot this issue, please provide more information. When did you first notice this issue? Are you seeing any other error messages/codes along with that additional information from the financial institution? If you have more than one account with UBS, is this affecting all of the accounts, some of them, or just one? Do you connect to UBS using Direct Connect or Express Web Connect? To check this, go to Tools>Account List and look at the Transaction Download column to the right of the account name.

If you haven't already done so, I recommend that you backup your Quicken file, then deactivate the problem account(s). Once the problem account(s) is deactivated, reconnect the account(s) by going to Tools>Add Account and following the prompts, making sure to carefully relink each account to the correct name in Quicken.

I look forward to your response!

Pat Marshall

I first noticed 3-4 days ago. When it happens, I have learned that if I keep trying it will work correctly. But, then later, same issues again. I have a lot of accounts with UBS and all are affected. I connect with Direct Connect for all accounts except their VISA card which is Express Web Connect. As long as it works from time to time, I won't deactivate. I have done that in the past, and sometimes it doesn't help.

Pat Marshall

I had just been able to update UBS successfully, but not 5 minutes later I did it again and got this message:

Pat Marshall

I don't understand why 5 minutes later I succeeded with the update which is the pattern I have been seeing without doing anything else.

UBS Success not 5 minutes after failure.jpg

Quicken Kristina

Thank you for your replies,

The error code from your screenshot, OL-301, typically indicates an issue on the financial institution servers. See this support article for more information:

https://www.quicken.com/support/error-when-using-online-services-ol-301/

If it's rejecting, then working a few minutes later, it may be possible that the financial institution is throttling the connection. Is this happening at specific times of the day? Have you contacted UBS about this issue?

I look forward to your reply!

Pat Marshall

Time of day doesn't seem to matter, and I did report it to my local UBS office. What does it mean to throttle the connection?

Quicken Kristina

Thank you for your reply,

Throttling the connection is limiting bandwidth, often with the intention of controlling/reducing traffic on the site. It's most likely to happen at busier times of day.

You mentioned you reported the issue to your UBS office. Did they do any troubleshooting with you and/or check to see if it's a known issue on their end?

Thank you!

Pat Marshall

I did not get a response from UBS other than they would report it, but it has worked all day today without an issue. Dunno why.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that it started working without issue.

If the issue returns or you need further assistance, please feel free to reach out!