Amex CC-501 errors on 2 different accounts

Don Awalt
Don Awalt Member ✭✭✭✭
edited November 5 in Download, Add/Update Accounts (Windows)

I tried this on two different accounts, mine and another person's who has an Amex account. CC-501, it says it's a Quicken server error.

Comments

  • EllisGJ
    EllisGJ Quicken Windows Subscription Member ✭✭✭
    edited November 5

    CC-501 error on my American Express credit card account this morning.

  • Bob.
    Bob. Member ✭✭✭✭

    I have the same. Amex has not been the most stable with Quicken in recent months. Usally corrects itself. And still early in California. My bet it will be OK in 5 hours :) 1PM EST - 11AM PST

  • Ducati
    Ducati Quicken Windows Subscription Member ✭✭

    Also cannot connect to AMEX this AM. Browser sign in says Quicken server error.

  • jtemplin
    jtemplin Member ✭✭✭✭

    I received the same error just now. I retried once and failed again.

    I logged into the failing account and dismissed an ad pop-up for another card offer.

    Then I tried again. This time it worked. Don't know if the pop-up was to blame, but you could give it a try.

  • rotygolf
    rotygolf Quicken Windows Subscription Member ✭✭✭

    Seeing CC-501 as well. Had CC-502 yesterday, but resolved by trying again. Not so lucky today.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Ducati
    Ducati Quicken Windows Subscription Member ✭✭

    7:50 CST. Mine worked now - I also had to dismiss a pop-up on the AmEx website…

  • nmestanas
    nmestanas Member ✭✭✭✭

    I got the same error. When I clicked on "1 account", I got the following message.

    2024-11-05_6-00-05.jpg

    I logged onto AMEX and verified I have no new transactions since I did an OSU yesterday.

    I run Quicken several times a day and OSU, at least once a day to ensure I have all updates. The infamous CC-501 error does pop up occasionally, I just wait a few hours and try again. It generally goes through later.

  • nmestanas
    nmestanas Member ✭✭✭✭

    So here it is about 20 minutes later. I ran OSU again and it connected successfully, "1 Account Updated" "0 new transactions".

  • EllisGJ
    EllisGJ Quicken Windows Subscription Member ✭✭✭

    Now working for me. New transactions downloaded.

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