ONGOING! 11/19/24 Missing Transactions - Multiple FIs

Quicken Jasmine

Our teams have discovered an issue that's possibly originating from a service provider that is affecting multiple financial institutions and causing transaction download failures.

Confirmed Impacted FIs:

RIA Federal Credit Union

Barksdale FCU

First Community Credit Union

Redstone Federal CU   

Delta Community Credit Union

Quincy Credit Union

Together Credit Union

Community America Credit Union

Marine Federal Credit Union

Stockman Bank of Montana

Shrewsbury MEFCU

EECU - Fort Worth, TX

Bank of Hays

OceanFirst Bank NJ

SAFE FCU - New

1st Source Bank

NuMark CU IL

Adirondack Trust Company

Liberty Federal Credit Union

Arizona Financial Credit Union

Embassy Bank

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket #11368852/CTP-11374)




Quicken Jasmine

UPDATE 11/12/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Jasmine

ONGOING 11/19/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!