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ONGOING TD Bank Issues (Ticket #11249819)

Wighty44

Although Quicken Jasmine was providing reasonable updates about this problem, there has been nothing but silence since the 9/10/24 update (2 months). Does this issue have no priority?

It seems uncharacteristic that a solution has not been found since August. Having to do manual reconciliations is diminishing Quicken’s usefulness. The TD bank data downloads worked just fine for a long time and then it didn’t. I really believe Quicken users deserve more timely and descriptive updates.

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Comments

Quicken Jasmine

Hello @Wighty44,

Unfortunately, there are no new updates regarding this issue. We update the alerts as we are updated. There is no current ETA. I advise continuing to monitor the alert for all further updates.

Thanks!

Wighty44

Thank you for the reply. But I think you can understand how frustrating it is not to have any information for such a long period. Quicken users might like to have some idea where the problem exists and who is working on it. After all there had been no problem for quite some time and then it appeared. Was it spawned by a Quicken update, a TD Bank process change, perhaps both?

Assuming resources are are being dedicated to the problem's resolution, there has to be more information about the issue and how it's being investigated. If there is a barrier to the flow of information to you then perhaps my inquiry here might serve to suggest to Quicken management that those barriers should be removed. Thank you for listening.

Quicken Jasmine

Hello @Wighty44,

I understand your frustration and I do apologize for the inconvenience.