Update

orvle

Once again after an update, all my date after 1993 is gone. This is the fifth time this has happened after an update. I now have four different backups, since the first time it happened, it said my back up was corrupted as well. so I'm able to get it back but still very frustrating. Just don't trust the program anymore. One step update does not work since the first incident. I now download credit cards, etc when the monthly statement posts. Looking for another program for my finances but there doesn't seem to be anything out there.

Quicken Jasmine

Hello @orvle,

Due to this occurring with multiple updates using the same backup and the error message that you received regarding a corrupt backup file, I would suggest that this is a file-specific issue.

In that case then next, I suggest that you try creating a copy of your data file which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates.

However, it's important to know that doing so will disconnect all online services in the copied file and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID.

If the issue is not resolved in the copied file either, then feel free to switch back to your original file.

Thank you!