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Can't download from HSBC US

mark303

Beginning this weekend, I get an credentials error when I try and connect to HSBC US. I changed the password just to make sure I have the correct one in Quicken, but I continue to get the error. The username and password work fine on the HSBC website (us.hsbc.com). This just started over the weekend. It was working fine prior to this past weekend.

Anyone else experiencing issues with HSBC US?

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Quicken Mac

Comments

Guy Bursell

[Removed - Duplicate Post]

jackhake

I'm seeing this issue over the last two days. It worked last night but not this morning. Really hoping it gets fixed.

fprobin

Same here

Quicken Kristina

Hello @mark303, @jackhake, and @fprobin,

To start troubleshooting this issue, if you haven't already done so, please backup your Quicken file and follow the directions in this article on FDP-103 "did you mistype your sign-in info" errors:

https://www.quicken.com/support/error-when-adding-or-updating-accounts-103-or-did-you-mistype-your-sign-info/

Please let me know how it goes!

jackhake

https://community.quicken.com/discussion/comment/20460986#Comment_20460986

Unfortunately, that didn't work. With multiple people having issues with the same bank I'm guessing there is something else going on?

Ploooplooo

I'm having the same problem which has persisted since last week and still today 11/12. This account has been set up for years, so I'm 100% certain I did not mistype my sign-in info.

jackhake

@Quicken Kristina any update on if this issue has been escalated? I'm not sure of the process but it seems this needs to be looked at outside the Mac forum.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-11491)

jackhake

https://community.quicken.com/discussion/comment/20461049#Comment_20461049

How can we follow along as this is looked into further? Is there an ETA for at least an update and next steps?

Quicken Kristina

Thank you for your reply @jackhake,

When I check on our end, it looks like you were able to successfully connect with HSBC. Are you still having issues connecting? If so, what error messages/codes are you seeing?

Thank you!

jackhake

Hello,

I have re-connected and things seem to be working for the last 2 days. The reconnection did have a different flow than normal. So I'm not sure if something changed on the back end.