Quicken Support - lack of…

craig.christophe

I have used quicken for 20 years and each year direct support gets worse. Now I have an issue where my quicken is almost unusable and I need direct support. But try and find an email or try and use chat and you go in circles. For the first year in 20 years I probably will not renew and pay for an upgrade. Quicken has become too big

Chris_QPW

Quicken doesn't do support by email. If you want to contact Quicken support, it has to be by phone or chat.

Official Quicken® Support - Phone, Chat, or Community

Quicken Jasmine

Hello @craig.christophe,

Would you mind sharing the issue that you are experiencing?

Thanks!

craig.christophe

response to an earlier post (can't seem to reply on that post). initial post highlighted how I am a 20 year Quicken (Windows) user and now will not upgrade (pay) due to lack of support. Quicken Jasmine asked for more detail - the detail is that my Quicken, which I have limited now to a year worth of data, is very slow, categories will not allow to be set as a default, continual issues loading Chase and Schwab downloads, reporting not saving reports properly, and a few other issues. I have attempted to contact Quicken by email, chat and phone. only to get a run around with a few phone chats where support would not take the time to address. extremely frustrating because for many years I touted how good Quicken was…and functionally still is, but I can't get use it very well now and have a hard time paying more money for a yearly upgrade that will not have an impact

[Merged with original discussion]

Quicken Kristina

Thank you for your reply,

How long have these issues been going on for? You mentioned that you limited the data in your file to one year; what process did you use to do that? Did you limit the amount of data because of these issues, or was there a different reason? You mentioned that you contacted support and they wouldn't even engage; do you have any of the ticket numbers from those contacts?

Thank you!