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Credit Card downloaded transactions listed and entered backwards

geekymerrymermaid

Windows Quicken: Version R59.18

For that past few weeks when I download my credit cards transactions from my bank (Coastal Credit Union) the transactions are shown backwards - charges are listed as payments and visa versa. This may have started when they added Pending Transactions(?)

SyncLog.txt shows the values are downloaded correctly

Refund listed as "amount":-17.0000

Charge listed as "amount":157.5000

Is anyone else having this issue? I have turned off Pending Transactions and reset the account hoping it would fix the issue.

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Comments

NotACPA

When you do TOOLS, Account List … what shows in the Transaction Download column adjacent to the account(s)?

geekymerrymermaid

The date/time of the last download that matches with all the other accounts from that bank.

UKR

https://community.quicken.com/discussion/7957532/credit-card-downloaded-transactions-listed-and-entered-backwards

Does this "backwards" amount apply to both sides of the payment transaction, the credit card register and the checking account register?

If it's only one of the account registers showing amounts and balance backwards, please check that your account register is correctly sorted by Date in ascending order (newest transactions at the bottom the register) and that transactions are not filtered in any way. To sort the register by Date simply click the Date column title once. Clicking the same column title again toggles the column's sort order between ascending (e.g., newest date at the bottom) and descending (newest date at the top of the register)

NotACPA

https://community.quicken.com/discussion/comment/20461591#Comment_20461591

Not what I asked.

volvogirl

By backwards do you mean the amount is actually in the wrong column (payment or charges) OR is just the Balance column going the wrong way, ie: payments are adding and charges are subtracting from the balance?

geekymerrymermaid

The amount is actually in the wrong column (payment or charges)

geekymerrymermaid

Sorry -

Transaction Download column is Yes (Express Web Connect)

NotACPA

Has the FI recently revised their website? Because it's sounding like the screen-scraping that EWC uses is getting confused. Since it previously worked (you said the problem is only "the last few weeks") that suggests a website change.

Also, have you reported this to Q Support via the link at the top of this page? This forum is user-to-user and we can't make the script changes that would be needed to correct the matter.

geekymerrymermaid

I have reported the issue via Help > Report a Problem a couple of times. When I contacted Support they wanted me to restore from a backup, but I manually enter information for my Business so I can't do that without losing that data.

The bank did do some website updates, so you are probably correct in that the data is not getting pulled correctly. Odd that no other users are reporting this same issue. Thanks for your input.

KrupRich

This started happening to me back in Sept/Oct (I think it was mid-Sept). It is very annoying to have to continually accept and then manually change the transactions.

BUT at the same time, it is also downloading pending charges, even though pending downloads IS TURNED OFF.

I thought it was my fault because this happened after I had changed my password on Coastal. When I then downloaded it asked for new password and the other accounts all came down fine, but the credit card didn't link up, just said error. So I tried a "reconnect w/o losing data" action. It reconnected, but it disconnected the other accounts. I reconnected again and this time it connected but transactions were backward for the credit card.

I was frustrated so I went to MyCardInfo site (Coastal has two places to download transactions). These seemed to be OK. But it is a manual download, not automatic.

I got fed up and tried to connect from scratch for the credit card. I created a new account and connected it to the credit card. The transactions were backward still, BUT it marked them as transfers from the old account (which still existed but was disconnected).

So I deleted both accounts. And then created a new one and connected it. This time the transactions downloaded without being a transfer, but they were still backwards. They have been backwards ever since.

geekymerrymermaid

I contacted Quicken Support and opened case number is 11403255. They are telling me that the transactions are coming in wrong in the download from the bank. I have notified the bank with this information.

geekymerrymermaid

The bank replied and said this is a know issue and they are working on it.

bigmoJ

I'm a coastal FCU member and just noticed this too. Thanks @geekymerrymermaid for tracking this down and getting a case # opened with coastal.

mam

Has anyone found away to get transactions to enter correctly when you download.

They payments are adding to the balance and charges are subtracting.

Please HELP

volvogirl

@mam Are the charges and payments in the right columns? Or is just the balance is going the wrong way? Here's some ideas. If you are just using the Amount column we suggest using the Charge and Payment columns and drop the Amount column.

First make sure you are sorted in Date order with the newest date at the bottom. If you are not then click the DATE Column heading to sort.

Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening. Or maybe you are missing some charges?

If the balance is in Black, it means you have a credit on the card. Like if you overpaid the bill or got a refund for something you returned. When you enter a charge it will reduce (decrease) the credit you have available on it. And a payment will increase the balance.

Also make sure you have the right starting balance. If it's zero you might need to add a beginning balance for when you started the account in Quicken. I've been reading the opening balance might have got changed during an update or when syncing.

The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

See this for more info…..

https://www.quicken.com/support/positive-black-balance-credit-card-account

K_B

I've been having the same issue with the CFCU credit card account Still getting pending, although unchecked and the amount going into the payment column instead of the credit column. It's been very frustrating. I'm going to reach out to CFCU also

KrupRich

I just got informed they are working on my ticket for this.

https://community.quicken.com/discussion/7958402/new-12-16-24-coastal-federal-credit-union-accounts-in-quicken-charges-displayed-as-payments