Having an issue trying to activate PayPal Credit Card Account.

ErnieV
ErnieV Quicken Windows Subscription Member ✭✭
edited November 15 in Errors and Troubleshooting (Windows)

I tried to reset my PayPal Credit Card Account and it was deactivated. When I try to activate again, I get the following message: Sorry, we encountered an error, it's not your fault. This has been going on for several days. Is there between Quicken and PayPal that is causing this issue? Any idea when it will be fixed?

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ErnieV,

    To troubleshoot this issue, per this article on CC-501/Not your fault errors, please wait 24 hours. If the issue persists after you've waited 24 hours, please contact Quicken Support directly for assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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