Primis Bank Login issue: changed web interface/login

Frank002

There is an announcement in "Alerts, Online Banking & Known Product Issues" about a known problem logging in to update Primis Bank, But the announcement says that the reason for the problem is not yet known. The problem is that Primis Bank changed its website and interface. Is the proper solution to deactivate and reactivate? Or something else?

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Quicken Anja

Hello @Frank002,

We appreciate you sharing this information with us.

Since it is a known issue with an open Alert, unfortunately, troubleshooting likely won’t fix the problem until the issue within the servers is resolved which our teams are working on. However, we do not have an ETA on resolution at this time. Once it is resolved, it will be posted within the Alert:

NEW 11/13/24 Primis Bank - Digital Banking CC-502/FDP-102

Quicken Anja

Nov 13, 2024

We see an issue with Primis Bank - Digital Banking returning a FDP-102 error in Quicken Classic for Mac and CC-502 in Quicken Classic for Windows.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11384048/CTP-11455)

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We apologize for any inconvenience in the meantime! Thank you.

QUserPaul

From the Primis website today. My last download was 10/18/2024:

How can I connect my Primis account to Quicken?

We’re currently updating our connection to Quicken, which may take up to 30 days to complete. During this time, automatic transaction downloads are temporarily unavailable. To update your transactions manually, you can use Web Connect:

1. Log in to your Primis online banking.

2. Download your recent transactions in a supported Quicken format (.QFX).

3. Open Quicken and use the “Import” function to upload your transactions.