My Navy federal credit union and USAA accounts are not updating.

fgvonahn
fgvonahn Quicken Windows Subscription Member ✭✭
edited December 19 in Registers & Transactions (Windows)

The update appears to be normal, but 0 transactions are registered and I have a bunch of transactions. Other banks appear to be working as I get transactions when I update but these two accounts do not work - this appears to be different from the can't connect issues I see on the community discussions as everything "appears" to be normal until I get nothing at the end. Please help.

Tagged:

Answers

  • nmestanas
    nmestanas Member ✭✭✭✭

    There was a "hiccup" at USAA yesterday. When I sync'ed, Q said my accounts were closed or renamed. When I logged into USAA directly, it could not display my account balances. It cleared up a short while later. It took a few hours for it to clear through Quicken's server.

    I just tried again now and get the same error. Somethings up at USAA. I just logged on and everything looks fine at the moment.

    I can't speak about Navy FCU. I suggest you try again tomorrow and see if it's cleared up.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @fgvonahn,

    To help troubleshoot this issue, I checked on our end, and am seeing a FDP-350 (invalid token) error with those financial institutions.

    To correct this, please backup your Quicken file, deactivate the problem accounts, then reconnect them by going to Tools>Add Account and following the prompts, making sure to carefully relink the accounts to the correct nicknames in Quicken.

    image.png

    Please let me know how it goes!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • nmestanas
    nmestanas Member ✭✭✭✭

    So just to update. I made no changes to my connection and USAA connected successfully.

This discussion has been closed.

Categories