My Navy federal credit union and USAA accounts are not updating.

fgvonahn
fgvonahn Quicken Windows Subscription Member ✭✭
edited November 17 in Registers & Transactions (Windows)

The update appears to be normal, but 0 transactions are registered and I have a bunch of transactions. Other banks appear to be working as I get transactions when I update but these two accounts do not work - this appears to be different from the can't connect issues I see on the community discussions as everything "appears" to be normal until I get nothing at the end. Please help.

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Answers

  • nmestanas
    nmestanas Member ✭✭✭✭

    There was a "hiccup" at USAA yesterday. When I sync'ed, Q said my accounts were closed or renamed. When I logged into USAA directly, it could not display my account balances. It cleared up a short while later. It took a few hours for it to clear through Quicken's server.

    I just tried again now and get the same error. Somethings up at USAA. I just logged on and everything looks fine at the moment.

    I can't speak about Navy FCU. I suggest you try again tomorrow and see if it's cleared up.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @fgvonahn,

    To help troubleshoot this issue, I checked on our end, and am seeing a FDP-350 (invalid token) error with those financial institutions.

    To correct this, please backup your Quicken file, deactivate the problem accounts, then reconnect them by going to Tools>Add Account and following the prompts, making sure to carefully relink the accounts to the correct nicknames in Quicken.

    image.png

    Please let me know how it goes!

    Quicken Kristina

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  • nmestanas
    nmestanas Member ✭✭✭✭

    So just to update. I made no changes to my connection and USAA connected successfully.

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