My Navy federal credit union and USAA accounts are not updating.

Question

The update appears to be normal, but 0 transactions are registered and I have a bunch of transactions.  Other banks appear to be working as I get transactions when I update but these two accounts do not work - this appears to be different from the can't connect issues I see on the community discussions as everything "appears" to be normal until I get nothing at the end.  Please help.

nmestanas · Answer

So just to update.  I made no changes to my connection and USAA connected successfully.

Quicken Kristina · Answer

Hello @fgvonahn,

To help troubleshoot this issue, I checked on our end, and am seeing a FDP-350 (invalid token) error with those financial institutions.

To correct this, please backup your Quicken file, deactivate the problem accounts, then reconnect them by going to Tools>Add Account and following the prompts, making sure to carefully relink the accounts to the correct nicknames in Quicken.

Please let me know how it goes!

nmestanas · Answer

There was a "hiccup" at USAA yesterday.  When I sync'ed, Q said my accounts were closed or renamed.  When I logged into USAA directly, it could not display my account balances.  It cleared up a short while later.  It took a few hours for it to clear through Quicken's server.

I just tried again now and get the same error.  Somethings up at USAA. I just logged on and everything looks fine at the moment.

I can't speak about Navy FCU.  I suggest you try again tomorrow and see if it's cleared up.