No accounts to add Janus-Henderson

System

This discussion was created from comments split from:

No Accounts to Add - PayPal Credit, MasterCard and Crypto (QMac)

.

BP522

I am having the same issue trying to access my mutual fund accounts at Janus-Henderson. I get the same message. I am able to log into their website with the ID/PW provided to Quicken. Quicken appears to be authenticating to and communicating with the JH site. If I use either an incorrect ID or PW, I get appropriate error messages.

Regarding questions asked earlier:

• Has there been any activity in the account in the last 90 days? Yes but only automatic fund dividend reinvestments. Otherwise, no fund purchases or withdrawals.
• Is the account considered an external account (i.e. are you redirected to a different website when selecting the account on the financial institution's website)? If so, what URL are you redirected to? Yes. There is no login button or input at the JH URL cited in the error message. The address bar when signing shows: secureaccountview.com.
• Is the account a subtype of a different account? Not to my knowledge.
• Has the financial institution made any recent changes to its website or sign-in process? Not to my knowledge.
• Are you the owner of the account? Yes. With the ID/PW provided to Quicken, I can sign in and view account information on the JH website.

There are two attachments: The first shows the error message I receive. The second is an excerpt from the log file. Note the response has an empty account list. The account list should show multiple accounts.

Correct_ID_Screenshot 2024-11-15 at 10.11.58 PM.png

JH_response2Qkn.pdf

Quicken Kristina

Hello @BP522,

To assist with this, please provide more information. Are you trying to add these accounts for the first time, or were they previously connected in Quicken? Do you have other accounts with Janus-Henderson that you are able to connect in Quicken? Are you able to connect the accounts under the other connection option for Janus?

Thank you!