CC-501 error resetting Etrade bank account for online access

jrwhiteside
jrwhiteside Quicken Windows Subscription Member ✭✭
edited December 19 in Download, Add/Update Accounts (Windows)

So I have been this issue since last week. When I try to reestablish my online access to Etrade Bank account I am getting the CC-501 error and the "Oops. We're having a problem" message and "unable to connect to the Quicken servers at this time".

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jrwhiteside,

    Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available  7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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  • jrwhiteside
    jrwhiteside Quicken Windows Subscription Member ✭✭

    Thanks Anja. I'll contact support as it's been 4 business days.

  • Quicken Anja
    Quicken Anja Moderator mod

    You're welcome!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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