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American Express eBilling not connecting (Q Mac)

geostone1

Under Bills & Income in Quicken Premier Mac, Amex stopped connecting and I've been unable to reconnect. Amex sits in the Pending eBiller status box and does not resolve.

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Comments

Quicken Jasmine

Hello @geostone1,

First, I suggest deleting and re-adding the ebiller. You can do so by navigating to Bills & Income > Three dots > Unlink ebill. You can then re-add the bill by navigating back through the same pathway and choosing Link ebill then proceeding to login using your normal information.

Let me know how it goes!

geostone1

Thanks, Jasmine, but that did not work. I even deleted the series of Amex transactions, closed and reopened Quicken. Then, tried to link the eBill again.

Screenshot 2024-11-20 at 11.42.46 AM.png

Quicken Jasmine

Hello @geostone1,

Thank you for attempting those troubleshooting steps.

Since the American Express biller shows as healthy and these troubleshooting steps have failed, I suggest contacting Quicken Support for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!