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    • MAC Quicken Classic - FDP-102 Error with Members 1st Credit Union

    Quicken Mac Subscription Member ✭✭
    edited January 11 in Errors and Troubleshooting (Mac)

    For the past three days I have been unable to download transactions from my bank. I did not see any known issues.

    Thanks Ed

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    Answers

    • Moderator mod

      Hello @Ehhahn,

      Please refer to this error-specific support article regarding error FDP-102.

      Thank you!

      -Quicken Anja
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    • Moderator mod

      Hello again,

      We haven't heard back from you in a while. Do you still need assistance?

      Thank you!

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    • Quicken Mac Subscription Member ✭✭

      I called in a ticket. The issue is still going on.

    • Moderator mod

      Thank you for following up!

      I was able to pull up your ticket and can see that it has been escalated and is being worked on, though they do not have an ETA on resolution at this time. They will reach out to you directly via email if they need anything further.

      Thank you!

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    • Quicken Mac Subscription Member ✭✭

      Thanks for checking. Have a good day.

    • Moderator mod

      You're welcome!

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    • Quicken Mac Subscription Member ✭✭

      The issue is still not resolved and I have not heard anything. Can you see if there are any updates?

      Thanks

    • Moderator mod

      Hello @Ehhahn,

      I went ahead and checked the status of your escalation ticket (EWC:11413874) and it is still showing Open-InProgress. So, our escalation team is still actively working on this, though there is no ETA on when a resolution will be reached. Unfortunately, I do not see any further information available beyond that.

      Thank you!

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    • Quicken Mac Subscription Member ✭✭

      Thank you for the update.

    • Moderator mod

      You're welcome!

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    This discussion has been closed.

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