RESOLVED! 11/25/24 Multiple Banks- Wrong Payee Downloading

Quicken Kristina
Quicken Kristina Quicken Windows Subscription Moderator mod
edited 2:38PM in Alerts, Online Banking & Known Product Issues

We are receiving reports from customers that the wrong payee name is being downloaded. The payee name downloads as the number 1 or 2, not the payee shown in the bank statement.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 11404020)

Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited 2:40PM

    RESOLVED 11/25/24

    Our service provider has resolved the issue where payees were appearing as a number (e., g 1,) or letter (e.g, "F:). 

    Customers who have encountered the issue can revert to the downloaded payee name in Quicken for Windows and Quicken for Mac. Our service provider is cleaning up data so those have not seen the issue yet because they have not downloaded will never see it.

    This issue has been marked as resolved. However, this Alert will remain available for a few days for those who may still be experiencing this.

    Thank you!

    Quicken Kristina

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