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Direct Connect no longer working

JGowdy3

A couple weeks ago my ability to download transactions quit working with Piedmont Advantage Credit Union. I tried "deactivate/reactivate on my account list, signing out and back into my Quicken data account, rebooting the computer many times but nothing seems to work. For the last several years I've been utilizing "Direct Connect" to download transactions but from what I can tell this is no longer being supported. I've tried contacting the credit union but all you can get are persons who have no idea about Quicken. How do I contact Intuit to put it on their to do list to resolve the connection issue with my bank….

Note: One notable difference between this and different account from another institution was that on that account I was able to generate and "authorization request" from Quicken which activated Web Connect Plus between them and Quicken. I can't seem to generate an "authorization request for my account with Piedmont Advantage. Instead I keep getting steered into setting up "Direct Connect" which I'm suspecting my credit union no longer supports.

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Tom Young

According to fidir.txt :

70690 70690 70690 Piedmont Advantage CU https://www.pacu.com/ 1-800-433-7228 https://www.pacu.com/ ACTIVE ACCOUNTINFO,BANKING,PAYMENT&DIRECT BANKING&WEB-CONNECT NOT_QBP NA

they still do use Direct Connect for downloading, but if it's not working there does seem to be a problem on their end, a problem anyone you contact at the CU is oblivious to. You could try contacting Official Quicken Support to see if they have some ability to bring the issue to a head with the CU.

The fidir.txt listing does say that they support Web Connect, whereby you download a file from their site into Quicken. Have you given that a try?

Right now the listing doesn't make any reference to Express Web Connect+ (the protocol where you should be getting the "authorization" request) as a downloading method. The CU's website does make reference to "Digital Banking" so I'd expect they do have at least one "tech guy" that you might be able to contact to see what the heck is going on here.

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Tom Young

According to fidir.txt :

70690 70690 70690 Piedmont Advantage CU https://www.pacu.com/ 1-800-433-7228 https://www.pacu.com/ ACTIVE ACCOUNTINFO,BANKING,PAYMENT&DIRECT BANKING&WEB-CONNECT NOT_QBP NA

The fidir.txt listing does say that they support Web Connect, whereby you download a file from their site into Quicken. Have you given that a try?

NotACPA

Well, if PACU is no longer supporting Direct Connect (their decision, not Q's) then they haven't told Q/Intuit such.

Piedmont Advantage CU https://www.pacu.com/ 1-800-433-7228 https://www.pacu.com/ ACTIVE ACCOUNTINFO,BANKING,PAYMENT&DIRECT BANKING&WEB-CONNECT

And, there's no such thing as "Web Connect Plus". There's "Express Web Connect+" (which PACU doesn't seem to support) and Web Connect where you initiate the download yourself from their website.

On a one-time basis, you might try that as doing so sometimes "shakes loose" the cobwebs in the download.

JGowdy3

Thanks for the reply. PACU did some kind of major software upgrade back in the summer and it was more than a month after that when Direct Connect started working again (that was August when it resumed working). Something changed a couple weeks ago and it quit again. Web Connect works fine and right now I’m using that until something better starts working again. Maybe they will start using Express Web Connect + soon which will fix the issue. I’ve pretty much given up hope on getting Direct Connect working again with them but I’ll keep checking every now and then.

Thanks again.

John G.