Activation Fails for Address Missing

zstatman

Am renewing my Classis and activation code approved the want profile info. Enter all, e.g., State and Zip, the wants address but no place to enter this so renewal fails.

Sent al note to Support earlier with, hopefully, a screen shot (below) but thought would check here while waiting

Quicken Jasmine

Hello @zstatman,

When you say that you sent a note to Quicken Support, are you referring to the Report a Problem function within the program?

Let me know!

zstatman

Yes, believe that was where

Quicken Jasmine

Hello @zstatman,

In order for this issue to receive the assistance and escalation it needs, you will need to contact Quicken Support directly for assistance.

While submitting a problem report provides the logs that our support agents will need to escalate, they are unable to proceed with escalation unless they have you live on the phone or chat with them. Submitting a problem report without contacting support will only be used for tracking and investigative purposes when there is a widespread issue. And as stated at the top of the problem report submission screen, you will not receive a direct response by submitting.

Additionally, escalations cannot be done from here in the Community as our support agents have a specific protocol to follow and the necessary tools available in order to do so that this channel, unfortunately, does not.

Please contact Quicken Support directly to receive proper assistance to escalate and resolve this error!

Thank you and I do apologize that I could not be of more assistance!

zstatman

Thanks and will do