Error code cc-506 - Kinecta Federal Credit Union

LeeFam4Q2010
LeeFam4Q2010 Member ✭✭
edited 5:00PM in Download, Add/Update Accounts (Windows)

I started having this error on 11/20/2024. It started after the last update to the software [Removed - Speculation]. I was not able to download transactions. After spending almost 2 hours on the phone with customer support, I was not further along than when we started. Even their 2nd level tier support did not know what the problem was.

No, I did not change any nicknames or anything on my bank with respect to account names. Over the last 5-10 years the quality of this software has steadily declined to the point where I do not want to install another update because I know I will have problems.

Anyway, I found a "workaround" on Reddit r/Quicken (see below) but I would rather not go through those steps each time I want to download and reconcile my account.
Has anyone had this issue and have a permanent solution?

[Removed - No Soliciting]

I heard [Removed - 3rd Party Software] was a possible alternative but I have no experience with it.

Workaround…
Deactivate Accounts
Sign out of account
Close Quicken
Open Quicken
Sign in
Re-Activate Accounts

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @LeeFam4Q2010,

    When I check your contact with Support (ticket # 11403779), I can see that they escalated the issue and it's still open and in work. Doing further troubleshooting while an escalated team is still working on the issue may be counterproductive, since it may undermine what they're doing on their end. The escalated team should reach out to you by email if they need more information or when they believe the issue is resolved.

    Thank you!

    Quicken Kristina

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  • LeeFam4Q2010
    LeeFam4Q2010 Member ✭✭

    Hello Kristina,

    While I understand what you are saying, life moves forward. I am not in a position to just sit by (especially during the holiday season) and just let transactions pile up. I have to deal with roughly 160 transactions per month. Keeping that number of transactions on track (i.e. categorized, reconciled, etc.) is no easy task.

    I have been a Quicken customer over 25 years and an IT professional over 30 years. So, please understand that I am am very familiar with the software development lifecycle. However, it is painfully (mine and other customers) clear that here just doesn't seem to be any regression testing being done on new Quicken software builds. I have read post after post where customers comment that they encounter problems that they did not previously have right after a software update.

    That said, customers (myself included) must make difficult decisions while we wait for tech support to come up with a solution. We have real life that we have to deal with and that is the bottom line.

    Thank you for your time and understanding.

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