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Error code cc-506 - Kinecta Federal Credit Union

LeeFam4Q2010

I started having this error on 11/20/2024. It started after the last update to the software [Removed - Speculation]. I was not able to download transactions. After spending almost 2 hours on the phone with customer support, I was not further along than when we started. Even their 2nd level tier support did not know what the problem was.

No, I did not change any nicknames or anything on my bank with respect to account names. Over the last 5-10 years the quality of this software has steadily declined to the point where I do not want to install another update because I know I will have problems.

Anyway, I found a "workaround" on Reddit r/Quicken (see below) but I would rather not go through those steps each time I want to download and reconcile my account.
Has anyone had this issue and have a permanent solution?

[Removed - No Soliciting]

I heard [Removed - 3rd Party Software] was a possible alternative but I have no experience with it.

Workaround…
Deactivate Accounts
Sign out of account
Close Quicken
Open Quicken
Sign in
Re-Activate Accounts

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Comments

Quicken Kristina

Hello @LeeFam4Q2010,

When I check your contact with Support (ticket # 11403779), I can see that they escalated the issue and it's still open and in work. Doing further troubleshooting while an escalated team is still working on the issue may be counterproductive, since it may undermine what they're doing on their end. The escalated team should reach out to you by email if they need more information or when they believe the issue is resolved.

Thank you!

LeeFam4Q2010

Hello Kristina,

While I understand what you are saying, life moves forward. I am not in a position to just sit by (especially during the holiday season) and just let transactions pile up. I have to deal with roughly 160 transactions per month. Keeping that number of transactions on track (i.e. categorized, reconciled, etc.) is no easy task.

I have been a Quicken customer over 25 years and an IT professional over 30 years. So, please understand that I am am very familiar with the software development lifecycle. [Removed - Speculation] I have read post after post where customers comment that they encounter problems that they did not previously have right after a software update.

That said, customers (myself included) must make difficult decisions while we wait for tech support to come up with a solution. We have real life that we have to deal with and that is the bottom line.

Thank you for your time and understanding.

chodgson63

Having the same issue…this also happened last year about this time. [Removed - Speculation/Inaccurate]

chodgson63

In addition: I ended up having to start a new working file in order to fix the issues Quicken keeps having. That is a lot of data that I did not want to walk away from and have it saved…but is not a solution and is only a work around [Removed - Inaccurate]

Quicken Kristina

Thank you for your replies,

If the financial institution offers Web Connect (files in the QFX format that could be downloaded from the financial institution's website and imported into Quicken), that may be an alternative that is simpler that the work around you found on Reddit.

Thank you!

LeeFam4Q2010

Hi Kristina. I see that Quicken is sanitizing my comments and the comments of other customers. What you propose (i.e. files in the QFX format) is speculation on your part. Customers pay good money to use this software yearly and should not have to deal with "workarounds".

Respectfully.