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accounts are disconnecting each time i update

Brad L Vandermoon

i have an institution where i have many account (state farm fcu). each time i update, more and more of those accounts are being "disconnnected". i've tried disconnecting all the accounts and reconnecting, but nothing seems to work. anyone else seeing these issues?

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Brad L Vandermoon

this started happening on 11/23/2024.

Quicken Jasmine

Hello @Brad L Vandermoon,

I have taken the time to look further into this issue and can see that you are receiving an FDP-324 error with your State Farm Federal Credit Union accounts. An FDP-324 error occurs if you (or your bank) changed the account name at your bank's website or if your bank switched to a new account for you (such as for lost or stolen accounts).

I know that you mentioned already attempting to deactivate and reactivate these accounts, however, I invite you to review this FAQ as it provides more information and detailed instructions. It is recommended to save a backup (just in case).

I hope this helps!

Brad L Vandermoon

i disconnect all accounts from sfcu. did an update to make sure i got all the accounts disconnected (which i did). shutdown quicken. reconnected all accounts … although all accounts were not listed the first time so i connected the accounts that were listed. did the connect account again to get all accounts. no luck.

i still have some accounts that are not connected. the odd thing is that each time i go through the connect dance, it is different accounts that will not connect. yesterday …. it was only a 203 sub-account that did not connect. today 203 is connected but 204, 205, and 208 are not connected.

Brad L Vandermoon

btw … i know there is another person having this same issue with state farm fcu.

Quicken Jasmine

Hello @Brad L Vandermoon,

I am sorry to hear that the troubleshooting steps failed to resolve this issue for you. Would you mind directing me towards the post for the other user that you mentioned?

As per the FAQ: If the steps above do not resolve the issue, please contact Quicken Support.

Thank you!

Brad L Vandermoon

he did not post but i have asked him to weigh in on this post.

Quicken Jasmine

Hello @Brad L Vandermoon,

Thank you for letting me know!

Brad L Vandermoon

friend attempted reconnect late 11/27 and all worked. i attempted reconnect on 11/28 and all now work. bizarre, but i would guess the credit union was doing something odd.