Update R60.12 - Local Backup Error Message
I updated to R60.12 this morning and I'm no longer able to backup locally. This issue has happened with previous updates and the fix has been a rollback until another patch can be deployed.
Quicken Support - please respond with a rollback link.
Comments
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Hello @bkjgbfnasd,
You can find links to rollback to previous versions in this support article.
However, before rolling back to a previous version, could you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached so we can forward this issue to be further investigated. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a direct response through this submission, these reports will help our teams in further investigating the issue.
Thank you!
-Quicken Anja
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That "report a problem function" is not working either. Button remains greyed out.
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thank you for following up. To clarify— are you seeing that only with the current release you have installed, or will it let you do so after rolling back to a prior version?
Also, if you don’t mind could you please provide a screenshot of the option being greyed out?
Check back and let us know! Thank you.
-Quicken Anja
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I contacted tech support and was able to download R60.14, using Quicken for Windows: Manual Patch Update, which addressed the problem. The report a problem was greyed out because I needed to select a category first. I'm able to back up, so the problem is fixed. Thank you.
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@bkjgbfnasd thanks for the update! I’m glad to hear that your issue has been resolved. 🙂
-Quicken Anja
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