NEW! 11/26/24 CollegeCounts 529-Shareholder - $0 Account Balance

Quicken Jasmine
Quicken Jasmine Quicken Mac Subscription Moderator mod
in Alerts, Online Banking & Known Product Issues

Our teams have discovered an issue with CollegeCounts 529-Shareholder downloading investment accounts with $0 balances. This mainly occurs on Quicken for MAC using Quicken Connect. This is happening because our OFX Screenscrape (a form of Express Web Connect/Quicken Connect) can successfully capture account details but cannot capture account activity. This is causing the accounts to be successfully added but showing a $0 balance with no activity. We are working with the appropriate parties so that our screenscrape captures all the correct information.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket #11410173/CTP-11570)

-Quicken Jasmine

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