Online Backup Failure

ALFAGold

I have reviewed most of the thread about this new feature but I am not finding my problem: First my version of Quicken is 59.35, Build 27.1.59.35, OS: Windows 10 Enterprise. I subscribed almost 4 weeks ago. There does appear to be backup versions visible in the "Restore" section. But they are not consistent with the dates I have recorded for when I executed the "Backup". There are gaps in dates and it doesn't record backups after the 10th one.

EVERY time I execute the Online backup the icon (cloud) in the top right side of the screen (left of transactions search dialog box) spins for a while, then I consistently get error message " Backup Failed" . It seems to NOT create a backup after 10 consecutive runs. I tried to run the online backup today 11/28/24 but when I look at the icon and view/restore feature it shows the last backup was 11/21/24.

So there are files showing a backup and some data (225.3 MB) in the View/Restore window per line. That volume of data is consistent with my local backups, so why is the feature showing "Backup Failed" every time I execute the Online Backup???

Quicken Kristina

Hello @ALFAGold,

To assist with this issue, I checked on our end, I can see that online backups are being created, with the most recent one being today. For the backup you did today (29 November), did you initiate that using the cloud icon, or did you initiate it through the Backup menu?

According to this FAQ on Online Backup, having only 10 backup files per Quicken file name is expected behavior. Once you hit that 10 file limit, what should happen is the oldest backup of that file will be removed and replaced with a new backup. You are able to lock a specific backup to prevent it from being removed. Due to the 10 backup limit per file, the maximum number of backups you can lock for a file is 9.

I look forward to your response!