CC-509 error with PayPal Credit

System

This discussion was created from comments split from:

Having an issue trying to activate PayPal Credit Card Account.

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DanWPrince

I get the 509 error… it tells me they want me to change my sign in. PayPal works fine. But after changing my password a half a dozen times I gave up.

Quicken Kristina

Hello @DanWPrince,

I moved your post into its own discussion since the issue you're encountering is different from the issue the other posters described. To troubleshoot this issue, please backup your Quicken file, then follow these instructions from this article on CC-509 errors:

To resolve this issue

First, log in to your financial institution's website and change your password:

Some financial institutions require their users to contact them for a password change. After changing your password, update the information in Quicken. Once the passwords have been edited, do a One Step Update.

Next, refresh Branding and Profile settings:

1. Select the Tools menu, then choose Online Center.
2. Click the Financial Institution drop-down arrow and select the financial institution.
3. Press CTRL+Shift while selecting Contact Info.
4. In the Account dropdown at the top of the dialog, select an account that is associated with the affected financial institution. 
5. Select Financial Institution Branding and Profile from the Refresh Options and click Refresh.
   
6. Click OK and go online by clicking the Update/Send button.
7. Attempt your online session again.

If the issue persists 

Deactivate the Account:

1. Open the Account List (Ctrl + A).
2. Make sure to Show Hidden Accounts, if that option is available.
3. Click Edit next to the affected account.
4. Go to the Online Services tab and click Deactivate.
5. Repeat steps 3 & 4 for all accounts linked to the financial institution reporting the error.
6. Close/Reopen Quicken.

Then, Reactivate the account:

1. Open the Account List (Ctrl + A).
2. Click Edit next to the account.
3. Go to the Online Services tab and click Set up now...
4. Enter your bank credentials using your newly changed password.
5. Carefully review the discovered accounts and Link them properly to avoid duplicate accounts and ensure transactions download to the correct accounts.

Please let me know how it goes!