Attached is a screen shot of the "credit card account number not available" that is causing the transactions not to sync to Quicken. I saw where others had this fixed but mine is still not working. I have had two updates and deactivated and tried to connect again with no luck. Need help please.
Hello @cutlerbeth,
When did you first notice this issue started?
Upon reviewing your account, I can see that you are currently still running version R59.35. So to start with, could you please install the latest version R60.14 by navigating to Help > Check for Updates?
If you are not given the option to update from within the program, then you can also manually download and install R60.14 through the Manual Patch found in this support article.
Let us know if this issue still persists after updating.
Thank you!
Hello again,
We haven't heard back from you in a while. Do you still need assistance?
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
